Cancellations and returns

You may cancel an order from the day it is placed until 14 days after you receive it, by written notice, stating the order number and the name on the order.

Refunds

Refunds go back to the payment method you used, within 14 days of your cancellation notice.

When cancelling for reasons other than a defect or mismatch, a cancellation fee of 5% of the price or ₪100, whichever is lower, is deducted, as the law allows.

If you cancel because of a defect, a mismatch with the description or late delivery, you get the full amount back and no fee is charged.

Returning the item

The item must be returned complete; return shipping is paid by the customer unless the cancellation is due to a defect or mismatch.

What cannot be returned

By law, the right to cancel does not apply to, among others:

• Perishable goods, such as food
• Items made specially to your order
• Recordable or copyable goods whose original packaging you opened

Senior citizens, people with disabilities and new immigrants

If the purchase involved a conversation with us (for example by phone), senior citizens, people with disabilities and new immigrants may cancel within 4 months, as set out in the law.